Obligatory Disclaimer: I usually try to stay away from posts like these, but on this particular issue I just can no longer continue to hold back anymore. So. If you’re someone who gets offended by candid discussions concerning race and/or sex/gender, or you do not like to hear/read about race and that there’s a such thing as racial differences, please click away from this page. Thank you much.
When I was in school, I took [almost] all the fuddy duddy courses in all the departments most people don’t respect–psychology, sociology, philosophy, anthropology, etc. When I was in law school, I took many of the “Race and Law,” “Gender and Law,” “Law and the Elderly” types of courses. I’m one of those kind of people. And people think you’ll never actually “use” these things, but, in fact, I’m about to use them right now.
This is the kind of post people who don’t follow the blog regularly will find in a search engine, so let me recap a few things. I work in the IT industry. Most of the jobs I’ve had since leaving school have been customer service oriented, and right now I work in a tech support type of capacity. I’m trying to get away from tech support because I hate it. I hate dealing with the people we support, but particularly the phone calls. Most people who work tech support/help desk/service desk complain about the people. I took my current job, knowing from my last tech support job that I’d hate it, because it pays pretty well for where I live. I have loved the money, but I am just about at my wits end and ready to take a pay cut to get out. I cannot express how sick of people I am. [Now you’re up to speed.]
But I have especially had it with white women. They are the worst customers, do you hear me? They are the bane of my existence. They are the ones whom when the phone rings and I look over at the caller ID to see who is calling and I start cursing before I pick up the phone…it’s almost always a white woman. They are the ones whom when I see an email land in the inbox and I’m sitting there like, “I do not want to answer this email. No way…somebody else is going to answer this @sshole”…it’s usually from a white woman. They are the ones whom when the guys I work with and I are sitting around complaining about certain people who call or email us…the person about whom we’re complaining is almost always a white woman. They, in my experience, are the most difficult customers…and it’s not even close.
This was surprising to me, for a while. When I was in the beginning stages of starting my career, I expected white men to be the difficult people to serve. And I have certainly had to deal with some difficult white men. Indeed, if you’re a scholar of the fuddy duddy stuff–you know, the social sciences and the humanities–and/or you like to read those kinds of things in your spare time (as I used to like to do), you love those discussions (as I still do)…you’ve probably been led to believe that white men are predominantly the bad guys. They have done most of the bad things in history. They are the ones who feel entitled to everything today. And this “white guy as the bad guy” idea is largely perpetuated by, surprise, a lot of white men–as historians, as psychologists, as researchers, as scholars and so on.
But it’s also heavily perpetuated by white female feminists. In fact, let’s get real–the average visible feminist is a white woman. Hell, the average feminist, period, is a white woman. Nothing wrong with being a feminist, and I’m not saying I’m not one. I’m just saying that my observation has been that women of color, even though black women buck some of the key gender roles/stereotypes in society, still on the whole subscribe to more sexist ideals than white women do and are still more brainwashed in their thinking of what men “should” do, what men “should” have, etc, vs women.
Anyway, when these white female feminists are talking about sex and gender in our society, they are clearly speaking relative to white men…because other men do not have oppressive power, at least not in terms of the system. So, these white women are complaining about white men and their entitlement and the fact that they get things because they’re white men. This is not to say other men don’t feel a sense of entitlement. I know from dealing with black men as a black woman that black men certainly feel a sense of entitlement. All types of men feel a sense of entitlement. But my points are 1) we only ever hear about entitlement in white men and how that’s a problem, and 2) white women’s problems with men are with white men.
The funny thing I’ve come to see, though, is tons of white women act just the way they take issue with when it comes to white men. In fact, socially? White women are worse than white men. I suppose they’re making up for not having that power systemically.
If you ever run across discussions of entitlement in white women, they tend to only focus on relationships. No–white women just…feel…entitled. Period. Even though I’m a lesbian, I don’t date white women. Never say never, but I more than likely won’t date a white woman ever again, for so many reasons. So, I can’t speak with any real experience when it comes to what white women are like in romantic relationships. The reason why I say they’re entitled is customer-based.
It’s that, in my experience, the following comes from white women more than anybody else:
1) “Why do I have to do this? I shouldn’t have to do this…I don’t understand why…and it shouldn’t be this difficult…why this…why that…when is this going to be fixed…”
2) “I need this done right now!”
3) -[Emails to tech support] “I’m having XYZ problem. Call me at 200-400-5000.” (For those who don’t understand, erm…users are supposed to call tech support. We’re not f*cking supposed to call you. And why the f*ck would you email us that you have a problem and then ask us to call you? Why didn’t your prissy @ss pick up the phone and just call us?!)
4) [Attitude on the line, with a lot exaggerated scoffing] “Uck, I can’t get into Oracle, and I keep getting this error message, and, uck, I can’t work like this, and uck…”
Me: “What is happening when you try to get into Oracle? What does the error message say?”
“Uck, I don’t know…uck…I just need it fixed now!”
[Trying to figure out how to help this b!tch when she won’t give me any useful information]
5) “I need to know when I’m going to be able to log into XYZ, because I’ve really got work I need to get done. I’ve got to be able to do this now.
Me: “Well, the admin who normally works on this issue is out of the office today.”
“Uck…who else can get this done for me? Who can I talk to? Who is the admin’s supervisor?”
“Tell you what, I will check with my supervisor to see who else can work on this issue for you.”
“Okay. Will you let me know?”
“Um…” hesitating because we don’t have time to be calling people back about schitt. Like I said, you call tech support; we don’t call you. “Yes, I will.”
[Thirty minutes later, an email goes out from this b!tch and another [white] b!tch to me, my supervisor, my supervisor’s supervisor, the admin who is out and a whole bunch of other people about this exact…same…issue. Funny thing is, they basically tell her the same schitt I told her, and all of a sudden she’s cool to just wait.]
6) “I’m calling to find out why we still haven’t received [user’s] laptop. We were supposed to receive it today, but it still has not arrived. Can you tell me when it was shipped out?”
[Shipping out laptops, unfortunately, has absolutely nothing to do with me because I no longer work in the position I want to work in at this company. So, I tell the user I will check and put her on hold]
Me: [after checking] “Hello? The laptop still has not shipped out yet. It looks like the user’s ID was just created, so the tech is only just now able to start setting up the user’s profile on his PC.”
“Oh, my gosh…I can’t believe this!” [Start of an angry rant. Erm, by the way…it was this b!tch’s fault anyways. She is the one who took forever to submit his f*cking paperwork, and that’s why his user ID was created so late. We can’t complete PC setups without a user ID because a tech has to log in as the user to set up his user profile. I calmly explained this schitt to this moron without trying to make it sound like I was blaming her]
7) [Email] “Please process these Oracle account creation forms for [users].”
[My co-worker responded to the email letting this b!tch know that she has not followed the correct process and that a manager needs to submit the forms through our intranet site]
[Response] “Well, that’s not how we did it before. [Life.overrated] helped me with this before, and I was able to email the forms in.”
[Yep…and that time before, the b!tch was trying to not follow the rules then, too. I had to go to my supervisor and get approval for this b!tch to get her way that time, and now she seems to think she can just not follow the rules every f*cking time and proceeds to argue back and forth with my co-worker]
That’s enough examples for right now (even though I failed to give an example on how white women also love to tell you how to do your job), but let me be clear on two things–1) these b!tches are not b!tches because they’re white; they’re b!tches because they’re pushy, demanding, argumentative, don’t treat people the way they want to be treated, and think rules/processes don’t or shouldn’t apply to them. This is how people who feel a sense of entitlement act when they are not getting their way or when things are not going the way they “feel” they should. 2) All kinds of people behave in ways similar to the provided examples, but I’m simply saying my experience is more (and not all) white women consistently do these things. All of these examples are of white women–except one.
Example #6 is, according to one of my co-workers, a black female. Now, if you’re smart, you should have been questioning how is it that we answer emails and phones but somehow know the race of the people we serve. There are three main ways, and some of the more politically correct among us won’t like one of these ways:
1) Sometimes at least one of us who does anything with tech support at my company has met the person. This is why we know the person in example #6 is black…because she damn sure doesn’t sound black. The new tech and I were shocked as hell when Wannabe Cool Tech told us #6 is black, and he said he thought she was joking when he met her and she told him who she was (WCT is white). So, of course, we get difficult black customers/users at times. However, my observation has been that the more difficult blacks tend to be black women who seem…for lack of a better term, “white-washed”…hence the stunning revelation that #6 is not white.
There is a black chick who works in the same building I do who is now friendlier and all “hey, girl!” when she needs assistance, but for months when I first started working at the company she was a hateful, pushy little b!tch whenever she needed anything. She is, you can tell, a “white” black female. And I don’t mean anything bad about being a “white” black person, as I am pretty “white” myself…I just don’t “ack a fool” with people who work customer service-type positions. If you’ve read about Belinda before in my blog…Belinda, though she hangs with only blacks at work, has got some whiteness to her, as well, especially vocally.
2) I’ve mentioned before, but a lot of people at my company throw a profile picture into their email accounts. So, when they email us, we either confirm they’re white or we see for the first time they’re white.
3) Look, I’m sorry if you don’t like this, but 90-95% of the time you should be able to tell when someone is white or black on the phone. It has nothing to do with intelligence, contrary to popular belief. Black people and white people–usually and typically—just…sound…different…okay? I am intelligent, but I also sound black. Barack Obama is intelligent, but he sounds black. It’s not a matter of speaking correct or “proper” English. We have different tones and depths of voice. Black people often have deeper voices. There are certain words a white person is more likely to use. Things like that. It’s lazy to chalk it up to intelligence, but it’s also lazy to deny that we don’t sound the same because you can sit and analyze the differences, even breaking it down regionally (black Southerners sound different from blacks other places, for example, but they also sound different from white Southerners). Now, you can sometimes tell when you’re dealing with a Latino(a) or Asian, too, but that’s a matter of accent. Otherwise, they tend to sound more like white people.
If you read my blog, you might know about my last “ex-girlfriend.” One of the first things I said to her when I first heard her voice is that she sounds white. She got pissed and started lecturing me on how there’s no such thing. We never really talked about it again, but sorry…there’s a such thing. She just doesn’t think so because she is from an African family and has had a lot of acquaintances who are from “foreign” families. Well, as I mentioned just a second ago, being more “foreign” is a little bit trickier, more diverse. But it’s not tricky for white Americans and black Americans.
I will say, though, that if I can even find a group that comes in 2nd behind white women as being a nightmare to deal with, it is those more “foreign” people–probably most especially “foreign” women and perhaps even including the American-born ones with immigrant parents. Can’t break it into groups as far as Indian, Latino(a), Chinese, except maybe to lean towards people from the continent of Asia who live in the US most of all (so, in other words, I’m saying Asian and Indian-Asian women)…just all of them. They are difficult customers who also act with some sense of entitlement, and they are, perhaps, only a distant 2nd to white women just because of the frequency with which an American is going to interact with white women vs “foreign” customers.
Over the past few months, I have done a few internet searches on this topic. That’s why I have found that a lot of discussions about white women and entitlement focus on relationships. But a couple of months ago, I found a discussion on lipstickalley.com that let me know I wasn’t the only one who found white female customers overwhelmingly give service workers the dickens…unfortunately, I can no longer find that thread, or else I would link to it. I was surprised at the near unanimity of opinion on white women’s difficulty in that thread, though.
I did, however, find one true read that somewhat explains why white men are perceived as feeling entitled and why my experience with people “acking a fool” is almost always with white women as opposed to, say, black people. Also, even though this is about a relationship, I want you to skip to the 5:20 mark of this video and watch for about 50 seconds. Note that the blog post is an acknowledgement of white entitlement by a white male and that the video features probably one of the most racist white characters ever on TV essentially describing white women much the same way as I have. Even though the female described in the clip turns out to be black, she is yet another one of those “white” black chicks (watch the rest of the video if you have time to see what I’m talking about and to get an example of the difficult b!tches I deal with at work).